1) Information we collect
We collect information you provide directly, information generated through your use of the Service, and (in limited cases) information from third parties.
- Booking information: name, email, phone number, appointment details, selected services, notes you submit, and (if enabled by the business) staff preference.
- Account/admin information: if you are a business user, we may collect login details and business profile settings you enter (e.g., opening hours, address).
- Technical data: IP address, device type, browser, pages viewed, approximate location (from IP), and log events (for security and diagnostics).
- Communications: messages you send to support (email/contact form) and related metadata.
2) How we use information
We use information to operate the Service and provide booking functionality.
- Process and manage appointments (confirmations, reminders, changes, cancellations).
- Provide customer support and respond to requests.
- Improve performance, user experience, and feature development.
- Prevent fraud, abuse, and security incidents.
- Comply with legal obligations.
3) Sharing & disclosures
We do not sell your personal information. We may share data only as needed to deliver the Service:
- With the business you book with: booking details are shared with the business/venue to fulfill your appointment.
- Service providers: hosting, email delivery, analytics, and other vendors who process data on our behalf under confidentiality obligations.
- Legal & safety: if required by law, subpoena, or to protect rights, safety, and security of users and the Service.
- Business transfers: if we undergo a merger, acquisition, or asset sale (users will be notified as required).
4) Payments
If subscription payments are enabled, payments are processed by third-party payment providers (e.g., card processors / PayPal). We do not store full card numbers on our servers. Your payment provider’s privacy policy also applies.
5) Cookies & analytics
We may use cookies and similar technologies for essential site functionality, preferences, and analytics.
- Essential cookies: required for the website to function.
- Analytics cookies (optional): help us understand usage and improve the Service.
You can control cookies through your browser settings. Blocking cookies may impact functionality.
6) Data retention
We retain personal data as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Booking records may be retained for operational and legal purposes.
7) Security
We implement reasonable technical and organizational safeguards to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8) Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information.
- Request access to the data we hold about you.
- Request correction of inaccurate data.
- Request deletion (subject to legal/operational requirements).
- Withdraw consent where processing is based on consent.
To exercise rights, contact us at info@primebookit.com.
9) Children
The Service is not intended for children under 13 (or the minimum age required by local law). We do not knowingly collect personal information from children.
10) International users
If you access the Service from outside the country where our servers or service providers operate, your information may be transferred and processed in those locations.
11) Changes to this policy
We may update this Privacy Policy from time to time. We will revise the “Effective date” above and, where appropriate, provide additional notice.
12) Contact
PRIME Book It
Email: info@primebookit.com
If you are a business using BookIt to manage appointments, you are responsible for the information you collect from your customers and for providing your own customer-facing privacy notices as required by law.